BOOKING AND CANCELLATION CONDITIONS 2026

Any person (hereinafter, the “Guest”) may send a booking request by email to the address booking@luxurycamp.it or make the reservation directly through the online booking system on the site www.luxurycamp.it.

The reservation request must be made directly by the Guest who will occupy the accommodation; the latter must indicate the total number of people and their names.

It is also appropriate to indicate:

the presence of minors and their number;
any special needs or specific requests;
any further organizational needs useful for managing the stay.

Following your booking request, Luxury Camp will send you a non-binding booking offer containing:

the period of stay;
the total price;
the amount of the required confirmation deposit;
the date by which the payment must be made.

The reservation will be considered confirmed and binding for both parties only following payment of the confirmation deposit within the deadline indicated in the booking offer.

The amount paid constitutes a deposit pursuant to art. 1385 of the Italian Civil Code and guarantees the Guest's obligations under the booking.

Following payment of the deposit, Luxury Camp will send the Guest a booking confirmation. By completing the booking, the Guest declares having read and fully accepted these Terms and Conditions.

If payment is not made within the indicated deadline, the reservation will automatically be considered void and Luxury Camp will be free to accept other reservations without the Guest being able to make any claims or requests.

For online bookings, confirmation will be sent automatically by the system once the required payment has been received.

Luxury Camp reserves the right to modify, for operational or organizational reasons, the number or location of the assigned accommodation, while always guaranteeing accommodation of an equivalent or higher category.

The Guest may not assign or transfer the reservation to third parties without the prior written authorization of Luxury Camp.

Any requests to modify a confirmed reservation, including changes to the length of stay or number of guests, will be subject to availability and any rate changes. Changes are only possible up to 30 (thirty) days before the arrival date.

A security deposit of EUR 200 is required upon arrival, to be secured by credit card. Barring any damages or charges, the deposit will be released or refunded within the banking process timeframe following check-out, subject to an inspection of the property.

CHECK-IN, DOCUMENTS AND PERSONAL DATA PROCESSING

The accommodation units marketed under the “Luxury Camp” brand by Camping Management Srl are located within the tourist village managed by SITLASrl (Union Lido).

To allow access to the village and complete their booked stay, guests are required to check in at the host village reception, showing a valid identity document for each guest in accordance with current legislation.

Camping Management Srl may only transmit to SITLASrl the information strictly necessary for the operational management of the reservation, reception, and access to the village.

Guests must hand over their identity documents directly to SITLASrl upon check-in.

SITLASrl acts as the independent data controller for all activities related to guest identification, public safety compliance, mandatory registration with the competent authorities, administrative, tax, and statistical compliance, as well as access management and security at the resort.

Failure to complete the check-in procedures or to present valid documents may result in the inability to access the village and enjoy the booked stay.

I amChildren may only stay if accompanied by at least one parent or legally authorized guardian.

If the minor is not accompanied by a parent, a written authorization signed by the parent or legal guardian, accompanied by a valid ID, is required.

Under no circumstances may minors stay alone in the facility.

For further information on the processing of personal data, the Guest can consult the Privacy Policy available on the website www.luxurycamp.it and the privacy information provided by SITLASrl during check-in.

WITHDRAWAL AND CANCELLATION OF THE RESERVATION

The Guest must communicate any cancellation requests exclusively in writing, referring to the booking confirmation received.

The cancellation request must come exclusively from the person making the reservation or from a formally authorized person.

In case of cancellation:

If written notification is received at least 31 (thirty-one) days before the arrival date, Luxury Camp will retain only the confirmation deposit paid equal to 30% of the total booking amount;
In case of cancellation within 30 days of arrival or in case of no-show, the Guest will not be entitled to any refund and Luxury Camp may request payment of the entire stay as a penalty.

Requests should be sent to the address booking@luxurycamp.it or by other means suitable to certify receipt.

BESAFE RATE INSURANCE

Luxury Camp offers the option of choosing the “BeSafe Rate,” which includes insurance coverage for your stay.

The rate includes specific protections in the event of cancellation, unforeseen events, or other events provided for by the insurance policy conditions.

Luxury Camp recommends taking out insurance to protect your booked stay.

OTHER REGULATIONS

By booking with Luxury Camp, the Guest also accepts the Union Lido village rules available on the facility's official channels.

The second car is subject to payment.
The tourist tax is not included in the price and must be paid in accordance with current legislation.
Large vehicles, buses or vans may not be permitted to enter the village.
Your reservation includes an outdoor parking space with free valet parking. Any indoor parking spaces are subject to availability and a surcharge.
The village cannot be left between 23:00 PM and 07:00 AM, except with authorization or in emergencies.
Minors may stay only if accompanied by an authorized adult in accordance with current legislation.
Guests exceeding the number indicated in the reservation may be refused entry or subject to additional charges.
Beach services may be subject to limitations or suspensions due to bad weather, safety, or causes beyond Luxury Camp's control.

In case of differences of interpretation, the Italian version published on the website will be the only valid version. www.luxurycamp.it.